We are an international company dedicated to the distribution and production of essential oils and aromatic chemicals. Our headquarters are located in Barcelona, and we have subsidiaries in France, Brazil, China, Mexico, Colombia, Singapore, and the USA.
We are looking to strengthen our Sales team in Shanghai by adding a Sales Assistant / Customer Service Specialist.
Responsibilities:
- Assist with sales and the creation of new customer accounts
- Request samples and documentation for clients, and follow up accordingly
- Enter sales offers and orders, track them, and keep the client informed about their status
- Coordinate with the Purchasing Department to ensure timely delivery of goods
- Generate and prepare export documentation and liaise with headquarters for export information and documentation
- Manage clients through open and interactive communication
- Identify and assess customer needs
- Handle customer complaints and follow up to ensure resolution
- Maintain customer databases
- Communicate and coordinate with other departments
Profile:
- Recent and proven experience of at least 2–3 years in an administrative role in a related field with excellent customer service skills
- Higher education in Economics (Business Administration, Business Studies, etc.) or Chemistry, or other related fields is a plus
- High level of English
- Willingness to be part of a fast-growing company with opportunities for professional development
- Strong communication skills and the ability to work independently and as part of a team; enthusiastic and reliable
- Well-organized
- Experience with the ERP system Navision is highly valued
Would you like to join our team? Send us your application and tell us why!
